Three ways in, one team

Tsars Casino Contact: Get an Answer in Minutes

Live chat, e-mail and phone reach the Tsars Casino team 24 hours a day, seven days a week, so help is never far off.

Start the chat Licensed by the UK Gambling Commission

Paid out today

529,450 £

3,815 Players online now

UK Gambling CommissionLicensed and regulated under licence 79477-9698-R-612178. Established 2010.

Fast withdrawalsAverage payout in 23 minutes. Up to £70,000 per transaction.

Bank-grade security256-bit AES encryption protects every deposit, withdrawal and session.

Get in touch

Tsars Casino Has Three Ways to a Human

You do not need to guess which route works fastest; each one is timed below.

Midnight and something is stuck

Chat suits anything urgent on the site, and on a typical day someone replies within four minutes. It runs 24 hours a day, every day of the week.

Open chat

What goes in an e-mail?

Write to [email protected] for statements, bonus terms or anything you want in writing. Replies usually land within twelve hours, and the desk never closes.

Write to us

Straight after a failed deposit

Call +44 20 4811 3547 (GMT) when talking is quicker, and two minutes is the usual wait. The line stays open around the clock, every day.

Call us

Made for UK players

An Evening in Birmingham, a Reply in Minutes

What follows settles the local number, the clock and the regulator for British players.

How to reach us

UK phone line+44 20 4811 3547

Support clockGMT

Languages spokenEnglish, German, Finnish, Norwegian

Support e-mail[email protected]

Who watches us

Licensed byUK Gambling Commission, 79477-9698-R-612178

Where to get help

Gambling helpGamCare, BeGambleAware, GAMSTOP

Complaint Path

When the First Answer Is Not Enough

Most players fear a complaint will vanish, so every step here is logged and answered.

Dates, Amounts, Chat Reference

The moment a reply misses the point, put the dates, amounts and any chat reference into one e-mail to [email protected]. Your message is opened on the same working day.

A Reference You Can Quote

Within two days you get a written reference number and a named handler, so the case never sits in a shared inbox. Quote that reference in every later message and the trail stays complete.

Before and After the Review

If the handler's answer still leaves you short, ask for a manager review. A senior member of the team reads the full file rather than the last message and replies in writing.

A Route Beyond the Casino

After eight weeks, or once the final written answer arrives, the case may go to the UK Gambling Commission. That route opens only after support and the manager review have been used.

Direct lines

Tsars Casino Sends Each Question to Its Team

Same house habit as everything else here: a question goes to the team that handles it.

Your account

General questions[email protected]

ID and address checks[email protected]

Your money

Deposits and withdrawals[email protected]

Everything else

Formal complaints[email protected]

Data and privacy[email protected]

Business enquiries[email protected]

Six Facts to Check

Not an Anonymous Brand: The Company Behind It

By the last row you will know the company, its licence and where to write.

Company

Legal nameTsars Casino Ltd

Company numberCompany No. 49255305 (United Kingdom)

AddressChurch Lane, Birmingham

Licence

RegulatorUK Gambling Commission

Licence number79477-9698-R-612178

Write to Us

Support e-mail[email protected]

Answers Around the Clock

Check the Hours Before You Reach Out

Being there at three in the morning is how this casino has worked since 2010.

Live Chat

Chat hours24 hours a day, 7 days a week

Chat first reply4 minutes

Time zoneGMT

E-mail

E-mail address[email protected]

E-mail reply12 hours

Phone

Phone number+44 20 4811 3547

Phone waiting time2 minutes

Tsars Casino Needs Five Details

A short list that turns a slow back-and-forth into a single clear answer.

Your registered e-mail address
Any payment reference or receipt
Photo ID if verification is pending
The chat reference from earlier contact
Short note of what went wrong

Before you write in

What can I expect from support?

On a quiet evening, when you just want a straight answer before contacting anyone.

trustWhat happens when I write in a language other than English?+

English comes first, and the same team also answers in German, Finnish and Norwegian. Anything sent in another language gets a reply in English only. Picking one of those four keeps your answer quick.

trustWhat if I can't find your licence details anywhere?+

Every account here sits under licence 79477-9698-R-612178, granted by the UK Gambling Commission. Tsars Casino Ltd runs the site and holds Company No. 49255305. Your funds and your play are covered by that licence and nothing weaker.

trustWhat happens when I disagree with the first reply I get?+

When a reply leaves you dissatisfied, say so in the same thread and ask for it to be escalated. A supervisor then reviews the exchange, and no case closes on a first refusal. Keep the thread, since it becomes your record if the matter travels further.

trustWhat if I want everything you hold about me wiped?+

If you want your data in a portable file, or want it erased, write to [email protected] from your registered address. Requests are logged as soon as they arrive. Some records stay because licence 79477-9698-R-612178 requires us to keep them, and the reply will say which and why.

trustWhat happens when I don't remember which e-mail I signed up with?+

Nothing beyond your name, your date of birth and the e-mail on the account is needed to find you. Support verifies you through those details, or through a recent payment reference. Nobody at Tsars Casino ever asks for your password, and a request for it means the message is not from Tsars Casino.

trustWhy is there someone replying on a Sunday night?+

Why does support answer at three in the morning? Because the desk runs twenty-four hours a day, seven days a week, on GMT, so the same team covers nights, weekends and bank holidays. A live chat reply typically lands in four minutes, a call in two. E-mail takes up to twelve hours.

trustHow long does the document check take after I send my ID?+

When documents reach [email protected], the check typically completes in forty-three hours. Photo ID, proof of address and card images are the three pieces usually wanted. A clear photo of each, matching the name on the account, avoids a second request and keeps you inside that window.