Withdrawal On Hold

Tsars Casino Verification Unlocks Your Withdrawal

Licensing rules require us to confirm who you are, and once your papers are in, the check usually takes 43 hours.

Start Your Check

UK Gambling CommissionLicensed and regulated under licence 79477-9698-R-612178. Established 2010.

No Surprises

Who Handles Your Verification?

Most players worry the check will stall a payout, so here is the whole picture in six lines.

Who checks

Tsars Casino Ltd

Licence held

UK Gambling Commission, 79477-9698-R-612178

How long

43 hours

Deadline

Before the first withdrawal

Verification email

[email protected]

Minimum age

18+

Step Guide

From Blurry Photo to Approved Account

Use this walkthrough the moment the casino asks for papers, at sign-up or before your first withdrawal.

Accepted File Types

Open your account menu and find the verification area, where each requested item has its own upload slot. Note the accepted file types before you begin.

All Four Corners

Photograph your photo ID flat on a dark surface in daylight, keeping all four corners inside the frame. Glare or a thumb over the text means a repeat.

Why Both Edges?

Show the payment card used for your last deposit, with the middle digits and the cardholder name readable. Keep card edges inside the picture so nothing is cropped.

Papers Stay Private

Track the status inside your account rather than sending the same papers twice. Everything you send travels under 256-bit AES encryption and stays with the verification team.

Clear the Check

Three Papers and a Possible Selfie

Keep this open while you gather papers; a source of funds request is routine, not an accusation.

Photo ID

ConfirmsWho you are and your age

Copy Must ShowAll four corners, clear text, no glare

Proof of address

ConfirmsWhere you live now

Copy Must ShowYour name, full address and the sender's logo

Payment card images

ConfirmsThe card behind your deposits

Copy Must ShowMiddle digits, cardholder name, both edges

Why Did Your Document Come Back?

Is Your Bill Too Old? Check the date first: an older statement is refused because it no longer shows where you live today. Pull a recent bill from your account Send the newest copy you hold

A Valid Copy Clears Fast. Look at the expiry date before you upload: a document that has already lapsed is refused because it no longer identifies you. Renew it and send the new copy Check the printed end date twice

Show the Whole Page. Frame the whole page in the shot: a cut corner or glare across the text leaves it unreadable and refused. Lay the paper flat on a table Use daylight, no flash, no crop

Clarity on the Funds Question

Answer the request as soon as it arrives: our UK Gambling Commission licence 79477-9698-R-612178 requires this operator to know where play money comes from, so the question is routine, not an accusation.

Bring whichever of these fits your situation; a clear photo of each is enough.

Recent payslips from your employer
Bank statements covering recent months
A tax return or notice of assessment
Proof of a pension or benefit
Papers showing a property sale or inheritance

When the Check Lands

When Will the Casino Ask for Documents?

Use this list to see which events on your account bring the request forward.

Clear the First Payout

Cash out for the first time and the check runs before money leaves: send photo ID, proof of address and pictures of your deposit card.

Opening Your Account

Prove you are 18 or over at sign-up: a photo ID showing your date of birth settles the age question before the account goes live.

Payments Outside Your Norm

Move an amount far above your usual pattern and the team looks closer: expect a request for source of funds papers alongside the standard identity file.

A Match Speeds the File

Spot a name or address that differs between profile and papers and the file pauses: correct the profile, then send the document again.

You are waiting

Answers to the usual sticking points

Six plain replies to what players ask once the check is open or a withdrawal waits.

Can I send my documents by taking photos on my phone?+

Shoot them on your phone in good light and send the files through the site. Phone photos clear enough to read every line and see all four corners are accepted. Avoid screenshots and cropped images, because a checker has to see the whole paper.

Who regulates Tsars Casino and what is the licence number?+

Tsars Casino Ltd holds a licence from the UK Gambling Commission, number 79477-9698-R-612178. The regulator sets the identity and money-laundering rules that make this check compulsory. The company is registered in the United Kingdom as Company No. 49255305, at Church Lane, Birmingham.

Is it safe to send my passport and bank papers to you?+

Yes, every file travels over 256-bit AES encryption and is opened only by staff handling your check. Copies are kept for the reason the licence allows, not for marketing. You can question anything about the handling through [email protected].

My name is different now, will that hold up the check?+

A changed name does slow the review, so send the papers that join the old name to the new one with your usual documents. A marriage certificate or a deed of change of name is enough. Once the checker links the two records, the account carries your current name.

When does the check have to happen, before I deposit or later?+

Send the papers at the latest before your first withdrawal, since the licence does not allow us to pay out until identity is confirmed. We may ask earlier, at registration or after the first deposit. Waiting until a withdrawal is pending simply adds time to that payout.

How long does Tsars Casino take to approve my documents?+

Plan for up to 43 hours from the moment a complete set arrives. Clear photos and matching names usually clear sooner, while a missing corner or a mismatched address sends the file back. Check your inbox during that window, as a quick resend keeps it moving.